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FAQs

 

Pricing

What Will My Move Cost?

Basic transportation charges are calculated on:

Your total cost (unless you have a binding estimate) includes

All of these things are based on a published tariff of charges.

For an accurate estimate, or for additional information regarding your upcoming move, please feel fill out our Online Estimate Form or call one of our professional relocation consultants at (757) 485-0011 or (800) 561-2929.

Insurance Coverage

Are you Insured?

Real Insurance Coverage

For your convenience, we have provided a Declaration Form that you can use to list valuable property and a Claims Form that you can use to report loss or damage, if any should occur.  For more information about our insurance policies and available coverages, please give us a call at (800) 561-2929, and we will be happy to provide details.

Click here to download the Declaration Form.

Click here to download the Claims Form.

For your convenience, we have also included a four-page pamphlet that tells you what you need to know about placing a value on your household goods before you move. You can download a copy of the pamphlet right here. However, if you would prefer a hard copy, we would be glad to send you one. See the links below. 

Click here to download the Insurance Pamphlet.

Click here to request a hard copy of the pamphlet by mail.

To view and print the Claims form and the Insurance Pamphlet, you will need Adobe’s free Adobe Reader.

Click here to download Adobe Reader.

Customer Satisfaction Survey

Customer care and satisfaction is our primary goal. We make it our top priority to deliver efficient, worry-free moving at a very affordable price. We plan and coordinate each move according to your needs.

If you’ve recently moved with us, we’d like to know how well we met our goals. Please take a moment to complete this survey.

 1. Was your Sales Representative knowledgeable and professional? Yes No N/A
 2. Did your crew arrive when expected? Yes No N/A
 3. Was your crew professional and courteous? Yes No N/A
 4. Was your crew in uniform? Yes No N/A
 5. Was the final cost of your move comparable to your estimate? Yes No N/A
 6. Did our service meet your expectations? Yes No N/A
 7. If you were to move again, would you consider Hampton Roads? Yes No N/A
 8. What did you like best about your move with Hampton Roads?
Please enter your comments below.

 9. What did you like least about your move with Hampton Roads?
Please enter your comments below.

 9. What is your e-mail address?

 

Testimonials

Dawn,

To follow up I wanted to let your office know what a great crew of movers you sent to our house.  Not only were they on time, they were professional and courteous to my family and our stuff.  I've already recommended your company to co-workers and anyone willing to listen. This process was much easier than I expected or anticipated. A top notch establishment that you represent and thank you for your part!

Happy Thanksgiving.

Audrey L. Courtney

 

 

Dear Mr. Queeney, 

It is rare one has the opportunity to observe a job well done. And especially over such a length of time. I would like to bring to your attention the professionalism that made my move a very effortless endeavor the last couple of days in October 2007! Yes! October. 

Thinking about the 13 or so moves I have made over the years, I can single this one out as one of the more professional.

From the 1st contact with Julie Neisemier and Dan as I was gathering estimates from various moving companies, I know that Hampton Roads Moving & Storage was the one to choose. 

My packers on the 1st day were excellent as were the following days. I hope I have their names correct because they deserve commendation for a job well done! 

Steve, Will Mason, Shawn & Hillary were so helpful. On day one there was another lady who was incredible in packing. I did not get her name but I believe she was with your company for a number of years. She was somewhat shy and so busy packing! 

Your company also sent a supervisor to pack a marble piece from a cabinet. He was extremely professional, explaining every step- just in case I had any anxieties. But being honest- I did not have any. I entrusted my hard earned belongings into their hands. 

On your level, I am not sure how much feed back you get, but even after a period of 6 months , I felt compelled to write & let you know! I am thinking that your leadership must demand professionalism otherwise it usually doesn’t happen. 

I would especially bring to your attention- Will Mason. What a kind and hard-working individual. Actually they all were, but he especially so. 

I hope you are proud of your employees. As it is by my word of mouth that truth is known. 

I thank you most sincerely, 

Regina M. Goehring

 

 

Was your Sales Representative knowledgeable and professional?:  Yes

Did your crew arrive when expected?:  Yes

Was your crew professional and courteous?:  Yes

Was your crew in uniform?:  Yes

Was the final cost of your move comparable to your estimate?:  Yes

Did our service meet your expectations?:  Yes

If you were to move again, would you consider Hampton Roads?:  Yes

What did you like best about your move with Hampton Roads?:  Dan was very professional with his price quote which was right to the penny..no hidden fees or surprises.  Stephen & Jacob were on time, very hard workers, pleasant, professional & very careful with my personal items including several antiques. Both deserve raises!

What did you like least about your move with Hampton Roads?:  I cannot say a bad word about my experience with Hampton Roads Moving.  They were wonderful through the whole experience.  I would highly recommend this outstanding company.

 

 

“My wife and I have been involved in many moves over the years, and this was by far the best yet!”

E. P. Giambastiani
Admiral, United States Navy
Vice Chairman of the Joint Chiefs of Staff


Hampton Roads Moving and Storage is a professional, certified and licensed moving company offering residential and commercial packing and moving services in Hampton Roads and nationally, including Virginia Beach, Chesapeake, Suffolk, Hampton, Norfolk, Williamsburg, Jamestown, Yorktown, Smithfield, Gloucester, Surry, Newport News, Portsmouth, Isle of Wight, Southampton, Moyock, Currituck and areas of the Eastern Shore, Maryland and North Carolina. We are an authorized Arpin Van Lines agent and specialize in military relocation moving, the Norfolk Naval Base, and storage containers and facilities. Click here to get a free quote.

 

 

 

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